Barbour wax feather jacket flaws
November 27, 2015
This about my experience with the Barbour Wax Feather Jacket (item marked MQU0077BK11, #4037090) purchased on Jan 8, 2013.
After merely ca. two and a half winter seasons and normal, meaning urban, wear and tear, as the jacket has never been used in any harsh outdoor conditions like trekking or climbing, after careful care when it comes to waxing and storage, as of today the garment shows the following flaws.
The zipper slider of the jacket has broken. Buttoning does not work either as the slightest move and the upper section of the jacket comes undone at once.
The fabric on the front pockets is worn through, both on the pocket surface and the pocket straps showing white lining.
The fabric on the back of both sleeves is heavily ripped and the lining does shine through a lot.
The cuffs and the buttoned band around the wrists are tattered as well.
Is this is the kind of first-time experience with Barbour one would expect paying some £260 for a winter jacket?
I am remarkably disappointed with the garment I have purchased. It is obviously of very poor quality and would never expect that a manufacturer like Barbour, manifesting its attachment to quality and craftsmanship heritage, underdelivers so very bad.
As I ended up with a derelict jacket suitable only for fishing or farming after so little time of use, based on this case, judge for yourself if this is good value for money. I wouldn’t have paid £50 for this jacket if I had known what Barbour quality really means.
As the 24-month guarantee period is over, the Barbour customer care team is “sorry for the experience”..
Edit 1 as of December 3, 2015
No tag inside the jacket informs about the place of its origin. Barbour did not forget, however, to include the British Royal Warrant marks on the inside. After inquiring 3 times I have just received the answer from Barbour about where the jacket had been manufactured: “The Jacket MQU0077 is produced in Vietnam in the season autumn/winter 2011.”